Golden Glow Nursing's Complaints Resolution Flowchart

How to make a complaint - Easy English

WHAT IS A COMPLAINT?

• A complaint is when you are not happy and you tell someone the reason.
• A complaint can be about anything to do with your service, a person or something else.

HOW TO MAKE A COMPLAINT?

1. Talk to a staff member about what is wrong.

2. If you are still not happy, ask to talk to someone in charge at our office. You can ask to speak to the manager. 
You can contact us by:

• Call: (08) 8927 2756
• Email: info@goldenglownursing.com.au
• Post: Write to PO BOX 40947 Casuarina NT 0811
• In Person: 6 Moo Street, Berrimah NT 0828
• Website: www.goldenglownursing.com.au

3.  If you are still not happy after speaking with staff or the manager, you can contact external organisations for help:

• NDIS Quality and Safeguards Commission:
  Phone: 1800 035 544
  Email: contactcentre@ndiscommission.gov.au
  Website: Website: www.ndiscommission.gov.au/contact-us

• Aged Care Quality and Safety Commission:
  Phone: 1800 951 822
  Email: info@agedcarequality.gov
  Website: https://www.agedcarequality.gov.au/contact-us.au

• Health and Community Services Complaints Commission (HCSCC – NT):
  Phone: (08) 8999 1969
  Email: hcscc@nt.gov.au
  Website: https://hcscc.nt.gov.au/for-the-public/make-a-complaint

WHEN YOU MAKE A COMPLAINT WE WILL

• Try to help you
• Be quick
• Tell you how long it will take

YOUR COMPLAINT

Your complaint will be private. This means we will keep your details safe.

Golden Glow Nursing's Responding to Abuse, Neglect or Exploitation Flowchart - I Am A Victim of Abuse, Neglect or Exploitation Flowchart

Whistleblower Policy Flowchart: