Australian Achiever Awards - "Golden Glow Nursing Scores 98.43% for Customer Satisfaction"
The judging process for the 2023 Australian Achiever Awards for Australian's Health, Fitness & Wellbeing Services category was completed on 23 August 2023.
Golden Glow Nursing scored 98.43% and was awarded NT State Winner for this category.
Now into its twenty-sixth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business's own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses that have achieved award status over the last few years can be viewed at www.achiever.com.au
Some of the comments Australian Achiever received from Golden Glow Nursing clients are:
"When my daughter was severely injured, we engaged Golden Glow Nursing, after being recommended to them by hospital staff. They were punctual, obliging and caring. They are excellent to deal with and are exceptional for support workers and private residents."
"They provided acute care for my husband. I am a retired nurse and given Darwin's issues with aged care, I have advocated for Golden Glow Nursing. The residents I support have also joined them. Jo is great and responds to any questions. There are few carers in Darwin, so they have gone to great lengths to train and manage their staff."
"I am extremely happy with their effective communication. Particularly with my husband, as he has hearing impairments. Everything is highly appropriate and management is courteous to his needs. They provide extreme value for money. I am pleased they provide advice when we ask questions. And the treatment program works very well."
"Golden Glow Nursing is the only nursing service I will use. All of the team are excellent to deal with. I appreciate that they are happy to put dressings on each time I have been to the hospital."
Telstra Business Awards
Golden Glow Nursing has been nominated for and has been a finalist in the Telstra Business Awards in 2012 in the small business category and in 2014 & 2017 in the medium category. This is testament to our growth and commitment to the Northern Territory community.
Carer Friendly Business Awards
In 2017 and 2018 Golden Glow Nursing was nominated by a client's family for the Carer Friendly Business Awards.
We understand that finding the right care for you or your loved one is an important life decision, so contact us to arrange a personal appointment